Privacy Policy
At Magic Touch Carpet and Tiles Cleaning Pty Ltd (ABN: 31 646 056 742), we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our cleaning services in Wollongong and surrounding NSW areas.
1. What Information We Collect
We may collect personal information when you:
- Fill out a contact or booking form
- Request a quote for cleaning services
- Contact us via phone, email, or website
- Interact with our website
Types of Information Collected:
- Full Name
- Phone Number
- Email Address
- Service Address (if applicable)
- Service details and booking preferences
- Any additional information you provide
2. How We Use Your Information
We collect and use your personal information to:
- Provide carpet, tile, upholstery, and cleaning services
- Respond to enquiries and provide quotes
- Schedule appointments and manage bookings
- Improve our services and customer experience
- Communicate important service updates
We only use your information for purposes directly related to our business operations.
3. Website Data & Cookies
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device information
- Pages visited
This data helps us understand user behaviour and improve website performance. We may use cookies to enhance your browsing experience. You can disable cookies through your browser settings.
4. Third-Party Services
We may use trusted third-party tools or service providers to support our business, including:
- Website hosting providers
- Marketing or analytics tools (if applicable)
- Customer management systems (CRM)
These third parties are required to handle your data securely and only for specified purposes.
5. Data Security
We take reasonable steps to protect your personal information from:
- Unauthorized access
- Loss or misuse
- Disclosure or alteration
While we implement industry-standard security measures, no online system is completely secure.
6. Sharing of Information
We do not sell or rent your personal information. We may only disclose your information when:
- Required by law
- Necessary to provide our services
- Required to protect our legal rights
7. Access & Correction
You have the right to:
- Request access to your personal information
- Request corrections if your data is inaccurate
To do so, please contact us using the details below.
8. Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
9. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal or business requirements. Updates will be published on this page.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Business Name: Magic Touch Carpet and Tiles Cleaning Pty Ltd
Address: Wollongong, NSW, Australia
Phone: +61 1300 544 366
Email: mt.wollongong@gmail.com
Website: magictouchcarpetandtiles.com.au
